Privacy Statement

PrioCom processes personal data and other data in accordance with current legislation. This Privacy Statement lays down the considerations taken into account.

Scope

The scope of this Privacy Statement encompasses the processing of data obtained during visits to and the use of the website of PrioCom and the personal information provided (hereafter ‘personal data’).

Visiting our website

On our website at the domain prio-com.nl you can find information about our organsation, solutions and services, our partners, our certifications, our vacancies and the latest news.

We also use cookies at prio-com.nl. Cookies are small text files that a web page stores on a PC, tablet or mobile phone. Cookies allow our website to function better and are also used to monitor website visits. We use these data only in aggregated form and are unable to trace visits back to a specific PC or person. You can of course block the use of cookies.

Please note: When you block cookies via your browser or this link, it is possible that certain services or elements of the website will not work optimally or will not work at all.

Contact with the sales department

Every day our colleagues of the sales department are at your disposal to help you, answer your questions and follow up your requests. You can contact PrioCom in different ways: by telephone, e-mail or a form on our website.

If you have a question or complaint, or wish to file a request with us, we need some information from you, such as your name, company name, your e-mail address, phone number and other information that is required to handle your request, question or complaint. We also use this information to keep you informed of the status of your request, question or complaint.

We maintain this information for maximum 10 years in our CRM-system.

Participation in our customer satisfaction survey

We conduct a customer satisfaction survey among all our customers to find out in which areas we can optimise our service delivery. As a valued customer, you play an important role in this respect. With your input, we can offer an  better service. We would also like to know whether you have noticed the effects of improvements made in response to the previous customer satisfaction survey.

The customer satisfaction survey is carried out by Integron research bureau. At the end of the online survey you will be asked whether your personal results may be fed back to us with your name. If you object to this, your results will be treated anonymously. Integron will handle these data with extreme care. If you indicate that your data may be fed back with your name, you allow us to implement specific improvements up to customer level.

We store the results of customer satisfaction survey for no more than 5 years.

Attending a PrioCom event

We regularly organise events for our customers and suppliers.

For the organisation of these events, it’s important that we know who is attending. This way, we can provide you with information about the programme and the venue. It also allows us to send you a reminder right before the event takes place. That is why we need certain information from you when attending an event, such as your name, position and preferences for any workshops during the event.

In addition, in connection with your assessment of the event and our follow-up, it helps us to know more about how you experienced the event and in which solutions or services you have shown interest.
We store these data for no more than 10 years in our CRM system.

Using our Wi-Fi network

When you visit our premises, using our Wi-Fi is free of charge. As soon as you log into our Wi-Fi network, data are automatically collected, such as the identification number (MAC address) of your device. We only use these data to prevent misuse, and they are deleted after 1 year maximum. If illegal activities take place from our Wi-Fi network, we can block the access of the device you use to access our Wi-Fi network.

Mailings

We send mailings about (new) products, solutions and services, developments within our organisation and rate changes. We also send invitations for events hosted by us, as well as events in which PrioCom participates.

We send these mailings only to those prospective and existing customers for whom this information or event is relevant (in our opinion). This could be, for example, because they are active in a certain branch.

Customers are automatically registered in our CRM system for our mailings. We proactively send requests for this to prospective customers. Each mailing you receive from us includes the possibility to unsubscribe for receiving our mailings.

Push-to-talk Service

With our Push-to-Talk service you can communicate locally, regionally or nationally. Always and everywhere, with high availability. Together with a PrioCom sim, we offer our customers, through the T-Mobile network, critical communication as a service, on a temporary and on a long-term basis.

With reference to smart devices, we record several personal details of users, namely their name, business phone number and e-mail address, IP address and current location on the work floor (GPS). These data are stored for the duration of the lease contract for smart devices. When the contract expires, the contact details are stored in our financial administration for 7 years; personal data are deleted within 7 days.

Smart devices

With reference to smart devices, we record several personal details of users, namely their name, business phone number and e-mail address, IP address and current location on the work floor (GPS). These data are stored for the duration of the lease contract for smart devices. When the contract expires, the contact details are stored in our financial administration for 7 years; personal data are deleted within 7 days.

Social Media

We use social media to keep you updated about our latest communication solutions and services, our vacancies and our events. You can follow us on LinkedIn, Twitter and YouTube.

No terms and conditions from PrioCom apply to the use of social media. You agree with the terms and conditions of the social media platform.

Applying for a job at PrioCom

We will store the application data of your applicants for no more than 4 weeks from the closing date of the application period.

During this time the application data is saved in the emailbox of our HR department. The applications are also stored temporarily in a secured folder on our server and shared with the involved manager.